Empresa: Serbyte Servicios IT
Provincia: Madrid
Poblaci?n:
Descripci?n:
At Serbyte, we are a dynamic and growing company, specialized in innovative technological solutions. We are looking for a User Support, Data Validation, and Quality Assurance Specialist.
Task Description
As part of the support for our information systems, your responsibilities will include:
– User Support and Guidance:
– Assisting users in system usage.
– Managing the publication of documents and records.
– Monitoring and Reporting:
– Tracking incidents and organizing reports.
– Managing user requests.
– Handling error reporting.
– Documentation Creation:
– Drafting and managing user manuals.
– Developing online help content (knowledge bases, FAQs, etc.).
– Managing web documentation.
– Training:
– Preparing and delivering training courses for information systems.
Skills and Competencies
– Proven knowledge and experience in end-user assistance and support of information systems.
– Strong IT skills.
– Familiarity with web platforms, wikis, collaborative sites, and social networks.
– Excellent communication and writing skills.
– Ability to work collaboratively within a team.
– Fluency in English (additional languages may be required depending on project needs).
– Proficiency in using office automation tools, especially MS Office.
Education and Experience Requirements
– A minimum of 5 years of relevant education and/or post-secondary experience.
– At least 2 years of experience in user support for specific systems, collaborative tools, or project-specific methodologies.
Work Conditions
– Remote work from within the European Union.
– Standard working days are Monday to Friday, with availability expected during Agency holidays due to peak workloads.
– Work hours are between 08:00 and 20:00 CET
Tasks
User Support and Guidance:
– Assisting users in system usage.
– Managing the publication of documents and records.
Monitoring and Reporting:
– Tracking incidents and organizing reports.
– Managing user requests.
– Handling error reporting.
Documentation Creation:
– Drafting and managing user manuals.
– Developing online help content (knowledge bases, FAQs, etc.).
– Managing web documentation.
Requirements
Skills and Competencies
– Proven knowledge and experience in end-user assistance and support of information systems.
– Strong IT skills.
– Familiarity with web platforms, wikis, collaborative sites, and social networks.
– Excellent communication and writing skills.
– Ability to work collaboratively within a team.
– Fluency in English (additional languages may be required depending on project needs).
– Proficiency in using office automation tools, especially MS Office.
Education and Experience Requirements
– A minimum of 5 years of relevant education and/or post-secondary experience.
– At least 2 years of experience in user support for specific systems, collaborative tools, or project-specific methodologies.
Benefits
Work Conditions
– Remote work from within the European Union.
– Standard working days are Monday to Friday, with availability expected during Agency holidays due to peak workloads.
– Work hours are between 08:00 and 20:00 CET
At Serbyte, we are committed to the development of our professionals. If you are looking to grow within an expanding company, apply now and join our team!
Tecnolog?as: soporte, microinformatica
Tipo de Contrato:
Indefinido
Salario: Sin especificar
Experiencia: M?s de 5 a?os
Funciones: Soporte T?cnico
Descubre m?s: https://www.tecnoempleo.com/user-support-serbyte-servicios-it/soporte-microinformatica/rf-cffa199fe20673178f49