Empresa: Atento España
Provincia: Barcelona
Población:
Descripción:
Do you have experience with Technical support or digital advertising and want to work for a Trending Top Social Media Company??
We are looking for professional English speakers that live in Barcelona.
Responsibilities:
Partner with in-house technical specialists to educate advertisers on product features and common issue types.
Handle and resolve end-to-end product troubleshooting and customer support for a popular social media company.
Ability to work on case volumes across email and chat channels.
Drive adherence to service levels across channels and achieve Best in class productivity, impacting resolution times for end customers.
Drive overall Customer Satisfaction metrics ensuring service quality through case journey, and providing regular updates across touchpoints.
Qualifications:
2-5 years of technical customer support/operations experience
BA/BS degree or equivalent practical experience
Language: English business level proficiency, read, write, and speak fluently if needed, language skill is additional (Ready and write proficiency)
Preferred experience in a Contact Center/service program for any advertising tech company.
Product support experience is desirable. High experience supporting customers via chat.
Fluent with any social media products usage and a basic understanding of digital marketing.
This is what we offer:
A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from, and grow with
Endless career opportunities and clear paths for career development
22K EUR per year
Inclusive perks and benefits
Monday through Friday from 8 pm to 5 pm.
Become part of our family
If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 150,000+ people around the globe choose to become part of our family.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability.
Tecnologías: marketing, pixels
Tipo de Contrato:
Indefinido
Salario: 21000 € – 21000 € Bruto/año
Experiencia: 2 años
Funciones: Soporte Técnico
Formación mínima:
FP2/Grado Superior
Descubre más: https://www.tecnoempleo.com/technical-support-specialist-barcelona/marketing-pixels/rf-813d14e5f23ae36c794e
