Empresa: Milestone Systems Iberia
Provincia: Barcelona
Población: Barcelona
Descripción: Are you a team player with a ´can do´ attitude and good technical understanding? Then we invite you to join Milestone´s International Technical Support Team consisting of dedicated support professionals, engineers, developers and testers waiting for you to be their next team member!
Your opportunity
As a Support Professional, you will be part of our Frontline team based in Barcelona, Spain. Responding on emails, license chats, phone calls and cases assigned to you. You will be the main support contact for all general inquiries, as well as technical cases. The job requires a high degree of passion, collaboration, great communication, and a can-do attitude.
As a Support Professional your essential responsibilities will include:
Make every customer interaction a satisfying experience through a professional, outgoing and personable attitude
Resolve technical issues by applying advanced troubleshooting techniques and analysis
Ensure that all relevant communication, documents and files related to the case are accurately archived in the support system
Create and maintain a variety of self-help resource (KBs, how-to guides), monitor community forums
Meet predetermined targets and represent the company in a professional manner
First point of contact for basic/simple customer-facing issues, normally handled by the Partner
Answers in-depth technical questions requiring remote troubleshooting and analysis methods/skills
Troubleshooting product or Windows environment error messages
Professional qualifications
The right candidate for this position comes with:
At least 3 years of work experience doing support for external clients
Experience with remote troubleshooting with TeamViewer (or equivalent tool)
Native German language skills. Fluent in English, both written and oral.
Experience providing multichannel support, confident in providing support over the phone and public forums
Good understanding of IP Network technologies
Good technical understanding and practical experience with Microsoft Windows Server operating systems
Knowledge of Microsoft AD user/group authentication
Experience with Wireshark (or equivalent tool)
SQL Express Management Studio knowledge would be an advantage
Personal skills
Ability to take on increasingly challenging assignments with a ´can do´ attitude
Team player attitude: shares information, help colleagues and knows when to ask for help
Confident of own capabilities and believes that persistence and hard work yield results
Good analytical problem-solving capabilities
Gives and receives constructive feedback to strive for continuous self-improvement
Able to deal with conflicts in a constructive manner and can recover from dissatisfied-customer situations
Keywords: multi-task oriented, calm, polite, clear, articulate, positive, friendly
Milestone Systems is a great place to work
We offer an exciting and challenging job at the leading provider of open platform video management software. As a Milestone employee, YOU are the source to our success and you will be part of an international dynamic organization in rapid growth.
We are a young organization that highly prioritizes a good social environment and the welfare of our employees. We cherish an informal tone where the door to management is always open.
Some of the benefits that we offer:
Fixed working hours, starting between 8AM – 10AM
Attractive compensation package – competitive salary, company sponsored mobile and home internet plan, meal vouchers, transport participation
Healthy work environment – health insurance, fruit and beverage program, gym participation, open communication
Work-life balance – team buildings and celebrations
Individual career path – management and technical career growth, enhanced by learning and development program, regular performance assessment, teams of world-wide IT professionals
Tecnologías: CCTV, VMS, tcp/ip, windows server, ms sql
Tipo de Contrato:
Indefinido
Salario: Sin especificar
Experiencia: 2 años
Funciones: Soporte Técnico
Formación mínima:
Ingeniero Tecnico
