Empresa: Tecnalis
Provincia: Madrid
Población: Las Rozas
Descripción: We´re looking for an enthusiastic Technical Helpdesk to join our international Technical Support team.
Your mission will be to provide an excellent B2B customer support to our clients in order to ensure our very high quality standards are met. You need a great communicative person, proactive, self-motivated, having strong customer focused attitude which will ensure building outstanding relationship with our clients.
Main responsabilities:
Provide excellent and extensive user support appliying expert knowledge of our management software for online gambling solutions.
Ensure 1st line technical support; answering support queries via JIRA and Skype.
Escalate tasks internally.
Comply with quality service standards.
Use technical tools in order to troubleshoot and solve issues (SQL)
This is a great opportunity to join our well established and fast-growing team. Every day you will face interesting challenges on hight quality customer support service.
Gambling knowledge and scalability for you to improve your skills.
Minimum requirements:
Minimum 2/3 years experience in customer support
– C1 English level is mandatory
– Basic SQL and IT environment understanding
– JIRA and/or other customer support platforms
– Developed soft skils
Desired requirements:
– Aditional language skills (French, Italian, Portuguese, German…)
– Experience in delivering B2B customer support
– Gambling knowledge
Tecnologías: Jira, SQL,
Tipo de Contrato:
Indefinido
Salario: Sin especificar
Experiencia: 2 años
Funciones: Helpdesk
Formación mínima:
FP2/Grado Superior
