Empresa: HAYS
Provincia: Barcelona
Población: Barcelona
Descripción: This is a professional Technical Operations Support role focused on company´s systems maintenance (web service, email, internet, phones, desktop support), ongoing customer services and customer demonstration and training.
The Systems Support Specialist operates reactively to handling customer enquiries and providing telephone and web technical support and training to customers as directed by management and meeting company quality and schedule expectations. Systems Support Specialist proactively monitors systems to detect issues before customers notice them.
Key responsibilities:
– Maintain and operate online services provided by the company
– Provide telephone or web technical support to company´s customers
– Provision new customers onto services and platforms
– Maintain and track support tickets
– Maintenance of the enterprise applications running Linux operating systems.
– Maintenance of the proactive Monitoring platforms
– Maintenance of office equipment including desktops, network, servers, fax, phones and printers
– Maintenance of data centre environments and equipment
– Testing products on new platforms
– Inform the Operations Manager of operations, support and execution issues
– Maintenance and upgrade of software deployments
– Use and administer Operational tools such as JIRA, Nagios, DNS Wiki, Hosting provider tools (which include AWS, RackSpace), Office 365 , and product scripts.
– Update and Maintain internal and external Knowledge Base to help train and distribute knowledge internally and assist customers deal with operations without calling Support
Tecnologías: Jira, nagios,
Tipo de Contrato:
Indefinido
Salario: Sin especificar
Experiencia: 3-5 años
Funciones: Técnico de Sistemas
